Refund Policy

We offer a 30-day return and refund guarantee on all purchases. If you are not fully satisfied with your product, you may return it within 30 days of receiving your order for a refund or exchange.

Eligibility for a Return

To qualify for a return:

The item must be sent back within 30 days of delivery.

The item must be in its original condition, without excessive signs of use.

All accessories, manuals, and original packaging must be included.

Proof of purchase (order number or receipt) is required.

How to Start a Return

To initiate a return, please contact us with:

1. Your order number

2. The reason for the return

3. Photos or a short video of the item (if applicable)

Our support team will review your request and provide return instructions within 1–2 business days.

Return Shipping

If the product arrived damaged, defective, or incorrect, we cover the return shipping cost.For all other reasons (changed mind, no longer needed, etc.), the customer is responsible for return shipping.

Refunds

Once we receive and inspect the returned item, your refund will be processed within 3–10 business days to your original payment method.

We will notify you by email when your refund has been issued.

Non-returnable items

Certain items cannot be returned for hygiene or safety reasons (e.g., used ear-related devices), but this applies only if the item shows signs of use.